![Samsung Galaxy Buds 3 Pro](https://cdn.mos.cms.futurecdn.net/dkg4p262koD3XKTaAZR8UD-415-80.jpg)
Quick Summary
There's a Samsung Galaxy Buds 3 Pro problem that's caused a halt in sales in some regions and a delay in delivery in others.
The ear tips appear to be tearing on removal, causing concern with early buyers of the headphones.
Samsung's brand new Galaxy Buds 3 Pro have a problem, being unexpectedly withdrawn from sale, just days after they were announced.
The new Samsung earbuds attracted the attention of many when they were announced at Galaxy Unpacked on 10 July, not because they incorporated Galaxy AI, but because the design has evolved to incorporate a stem, like Apple's AirPods.
What didn't attract any attention was the ear tips on the new Buds 3 Pro and this is the cause of the halt in sales. The Verge alerted us to the fact that ear tips were tearing when being removed from the new Galaxy Buds 3 Pro, with users on Reddit starting to highlight problems.
When the Samsung Galaxy Buds arrive, they will be fitted with an ear tip, but like all other headphones, one of the first things you'll have to do is change those tips to fit your ears properly, with several different sizes in the box. The aim here is to get the best possible fit, so they are comfortable, secure, as well as providing the isolation to allow active noise cancellation to work properly.
Users are finding that these ear tips tear when being removed, so if you're trying several different sizes before settling on the best fit for you, there's a chance you'll destroy them before you complete the process. That also doesn't inspire confidence about the endurance of the ear tips.
Samsung has changed the shipping date for the new Galaxy Buds 3 Pro, which was originally slated for 24 July and is now showing 16 August on Samsung.com – or 31 August on Amazon.co.uk.
What has been said about the Samsung Buds 3 Pro problem?
Samsung told T3.com: "There have been reports relating to a limited number of early production Galaxy Buds 3 Pro devices. We are taking this matter very seriously and remain committed to meeting the highest quality standards of our products. We are urgently assessing and enhancing our quality control processes."
Upgrade to smarter living
Get the latest news, reviews, deals and buying guides on gorgeous tech, home and active products straight to your inbox.
"To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place."
"We sincerely apologize for any inconvenience this may cause."
The Samsung Galaxy Buds 3 Pro are currently in a pre-order condition and they haven't been completely withdrawn from sale, although they currently aren't available from some US retailers while the situation is resolved.
Chris has been writing about consumer tech for over 15 years. Formerly the Editor-in-Chief of Pocket-lint, he's covered just about every product launched, witnessed the birth of Android, the evolution of 5G, and the drive towards electric cars. You name it and Chris has written about it, driven it or reviewed it. Now working as a freelance technology expert, Chris' experience sees him covering all aspects of smartphones, smart homes and anything else connected. Chris has been published in titles as diverse as Computer Active and Autocar, and regularly appears on BBC News, BBC Radio, Sky, Monocle and Times Radio. He was once even on The Apprentice... but we don't talk about that.
-
Forget endless crunches – target your deep core muscles in 10 minutes with this six-move Pilates workout
It'll also improve your balance, stability and posture!
By Bryony Firth-Bernard Published
-
Apple AirPods 4: what we know so far about the upcoming premium headphones and all the features we would like to see
Will Apple revolutionise our listening experience once again?
By Matt Kollat Published
-
Samsung Galaxy Z Fold 6 SE to reportedly get the camera boost the standard model lacks
Time for a big camera upgrade
By Max Freeman-Mills Published
-
Samsung Galaxy S25 Ultra concept renders show a potential iPhone beater
Samsung might be cooking up a beauty
By Max Freeman-Mills Published
-
Samsung Galaxy Buds 3 Pro review: great for Galaxy phones
Samsung has redesigned its Pro earbuds and they are better than ever
By Britta O'Boyle Published
-
Samsung's new Odyssey gaming monitor brings back a blast from the past
3D has somehow made a comeback
By Max Freeman-Mills Published
-
Samsung Galaxy Watch 7 vs Galaxy Watch 6: top smartwatches go head-to-head
How does Samsung's new smartwatch compare to its predecessor and what features are available on both?
By Britta O'Boyle Published
-
Samsung Galaxy Buds 3 Pro back on sale after quality control issues
Samsung has seemingly fixed the teething troubles
By Rik Henderson Published
-
Samsung Android 15 update plans leak, and they might not be what you wanted to hear
Samsung's next OS updates have hit a bump and that could affect a lot of devices
By Chris Hall Published
-
Your affordable Samsung phone could also get Galaxy AI features soon – and you won't have to pay a penny more
But what Galaxy AI features will you be getting?
By Chris Hall Published